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JackpotCity Casino review 2024

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5
Canada's top choice
JackpotCity Casino
JackpotCity Casino
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5/5
$1,600
Welcome bonus

OGCA’s verdict

By Peter Nwajei | April 2022

JackpotCity is one of our top-rated casinos and scores highly in our security & trust section, being fully licensed and regulated. Right off the bat, players can enjoy a welcome bonus, although we feel the high wager requirement might deter beginners, as it’ll take a while to claim.

The extensive range of Microgaming slots and tables games at JackpotCity Casino is pretty impressive, with 700+ titles available. Its quick 24 hours payout speed and appealing site design also add to the player experience. We found that the customer support could do with improving, but overall this is a casino we strongly recommend.


What we like

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    Huge welcome offer worth C$1,600
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    Microgaming-powered casino
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    Quick payout time of 24 hours
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    24/7 customer support
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    More than 700 games

What we don’t like

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    High 70x bonus wagering requirement
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    No phone support available
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    No sports betting section

Overall rating

Excellent
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5

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Sports betting

N/A

What JackpotCity Casino offers

Payout speed

1-7 days

No. of games

800+

Available in

Canada

Payment options

Visa
Mastercard
Interac
Paysafe Card
Idebit
Muchbetter
Neosurf
Flexepin

Certification

Device compatibility

Android, iPhone, iPad, Mac / PC, Tablet

Languages

English, Spanish + 11 others

Customer support

Live Chat

JackpotCity bonus breakdown

$100% up to $1,600

Welcome bonus
70x

Wagering

No. of deposits

Four deposits – 100% match bonus up to $400

Minimum deposit

$10

Wagering requirement

70x

Bonus code

Bonus

What casino games you’ll play

  • Slots

    Slots

  • Poker Chip

    Live poker

  • Roulette

    Roulette

  • Slots

    Progressive jackpots

  • Three card

    Baccarat

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    Bingo

  • Craps

    Craps

  • Video poker

    Video poker

  • Keno

    Keno

  • Clover

    Scratch cards

  • Live dealer

    Live dealer games


Game software

Free games to play

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Mega Moolah
Microgaming
Mega Moolah
RTP
88.12%
Immortal Romance
Microgaming
Immortal Romance
RTP
96.86%
Classic Blackjack Gold
Microgaming
Classic Blackjack Gold
RTP
99.9%
Thunderstruck II
Microgaming
Thunderstruck II
RTP
96.65%
Baccarat Gold
Microgaming
Baccarat Gold
See more free games

How JackpotCity compares

Online casino Welcome bonus Casino games Win rate Payout speed

Inside the casino

Good to know

JackpotCity was established in 1998, making it one of the oldest online casinos around. It is owned and operated by Bayton Ltd. This Malta-based company is behind many other top casinos, including Ruby FortuneRiver Belle and Mummys Gold Casino.

JackpotCity Canada is licensed by both the Malta Gaming Authority and Kahnawake Gaming Commission – and is eCogra certified. It also has more than 700 casino games, 24/7 customer support and many reliable payment options.

Welcome bonus

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4.1

JackpotCity Casino Canada’s sign-up offer is very appealing, but it might not be for everyone with its high wager requirement of 70x. We’d argue this is better suited to experienced gamblers who are more willing to spend more across a longer period to claim the JackpotCity bonus in full.

Before claiming this offer, we’ll go through the other JackpotCity bonus conditions. First, you need to deposit a minimum of C$10 to be eligible – and you’ll have seven days to claim it after opening your account. It is split into four deposits of C$400 each, and the terms are the same each time. There is no welcome bonus code to worry about.

For more offers such as JackpotCity no deposit bonuses and free spins, view our promotions & VIP program section further down on this page.

C$1,600

Welcome bonus

Deposit stages: 1st – 4th deposits: 100% up to C$400

Wagering requirement: 70x

Min. deposit: C$10

Bonus code: None

Valid for: Within 7 days of signing up

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Important

Note that the bonus cash does come with some T&Cs, as mentioned above. Most importantly, there are wagering requirements.

Learn more about how casino bonuses work.

JackpotCity casino games

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4.5

There are more than 700 casino games at the JackpotCity Canada site, which are mostly powered by Microgaming – a leader in the industry. This includes a large selection of live casino games. JackpotCity’s casino game offering is very extensive in comparison to others in the industry, and the site has a high win rate of 98.46%.

Free games to play

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Mega Moolah
Microgaming
Mega Moolah
RTP
88.12%
Immortal Romance
Microgaming
Immortal Romance
RTP
96.86%
Classic Blackjack Gold
Microgaming
Classic Blackjack Gold
RTP
99.9%
Thunderstruck II
Microgaming
Thunderstruck II
RTP
96.65%
Baccarat Gold
Microgaming
Baccarat Gold
See more free games

Online slots

You’ll find more than 400 JackpotCity online slots on offer, powered by Microgaming. These games are spread across different themes and paylines. You’ll also find many progressive slots, including the famed Mega Moolah. This game has paid millions out to date, including a C$5.9 million prize to a lucky player who played through our platform.

Slot gameRTPProgressive jackpot

Table games

JackpotCity Casino has nearly 100 table games on offer, which is a reasonable number although there are some casinos that carry more. This includes video poker and scratch cards, as well as classic games such as online poker, roulette and blackjack. You’ll find popular variations of those games such as:

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    Baccarat Gold

  • Blackjack

    Classic Blackjack Gold Series

  • Craps

    Classic Craps

  • Roulette

    Aces and Faces Power Poker

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    Bonus Poker Deluxe

Live casino

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4.8

The JackpotCity live casino consists of 70+ games powered by leaders like Microgaming, Evolution Gaming, Ezugi and Pragmatic Play. Using a real casino setting and streaming the event in real-time using strategically placed HD cameras, you can make bets or interact with dealers and other players using the chat feature.

Some of the top live dealer games offered by JackpotCity live casino are:

  • Poker

    Live Texas hold’em

  • Poker Chip

    Monopoly live

  • Roulette

    Live roulette

  • Three card

    Live blackjack

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    Live Dream Catcher

Deposits & withdrawals

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4.9

There is a good range of payment options for deposits and withdrawals at JackpotCity. But, like other online casinos available in Canada, PayPal is not currently supported. Still, you have numerous options like Visa, MasterCard, MuchBetter and many more. Most of these have no fees attached when used for payment, which is another added benefit.

Overall, we think JackpotCity’s payout processing speed of 24 hours is very fast, though be aware this may be longer depending on the banking option you choose. Most deposit options are instant, while withdrawals can take between 1-5 working days overall. But options like wire transfers and U Kash may take up to 7 working days.

Payment methodMin deposit Min withdrawal Payout speed
JackpotCity processing time: 1 working day

How to deposit at JackpotCity

When you are ready to deposit real money into your JackpotCity account, follow these steps:

  1. If you don’t have an account, the first step is to register.

  2. After registration and signing in, head to the ‘banking’ tab and then ‘deposit’ section.

  3. Choose your preferred deposit option from the list.

  4. Enter how much you wish to deposit and confirm the transaction.

  5. Your deposit should appear into your JackpotCity account within minutes.

How to withdraw at JackpotCity

For making JackpotCity withdrawals into your personal account, use the following steps:

  1. First, log into your account.

  2. Head to the ‘banking’ tab.

  3. Click on the ‘withdrawal’ section.

  4. Choose a payment option, which can be different to your deposit method.

  5. Input the amount you want to withdraw.

  6. Depending on payment method, you’ll receive your winning in 1-7 working days.

  7. Contact JackpotCity’s support team if any issues.

JackpotCity app & mobile

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4.8

If you prefer playing on the go, you can download the JackpotCity app or play through the mobile site on any smartphone device. We found the mobile betting experience equally as impressive as the desktop site, with the JackpotCity mobile casino featuring the majority of its slots, table and live dealer games.

Once you sign into the JackpotCity Casino mobile site, it instantly adapts to your screen size while retaining the same purple theme. You’ll also be able to take advantage of all the same welcome bonuses, promotions, customer support and more at JackpotCity Casino Canada mobile.

Apple
Android
Windows

Security & trust

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5

We’ve found that JackpotCity Casino ticks all the boxes in this category, which is why we have given the casino full marks. It has licensing from both the Kahnawake Gaming Commission in Canada and the Malta Gaming Authority offshore. Both bodies are highly reputable and help to ensure you and your deposits at JackpotCity are safe and secure.

On top of that, JackpotCity has an eCogra certificate which is an indication that this casino is fair and regulated. It also uses Random Number Generators (RNGs) to ensure the outcomes of games are completely random. Plus, it has the most recent 128-bit SSL (Secure Sockets Layer) encryption technology, to make sure that your personal information and bank details are safe and won’t be accessed by third parties.

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Malta Gaming Authority logo
eCogra logo

JackpotCity promotions & VIP program

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4.6

JackpotCity’s promotions can be accessed across the left-hand side of the top menu, and you’ll usually find offers such as: match bonuses, exotic holidays and cash prizes. We were unable to find JackpotCity no deposit bonus or free spins during our JackpotCity Casino review, but these may become available at certain times.

There is also an exclusive VIP program that can be highly rewarding if you are willing to deposit and gamble a lot. This gives you the chance to earn more points which can be exchanged for cash and used to wager on casino games. You are instantly placed in the loyalty program and credited with 2,500 loyalty points when you register on the platform. The loyalty levels and the points required are as follows:

  • Bronze: 0 - 2,499 loyalty points

  • Silver: 2,500 - 11,999 loyalty points

  • Gold: 12,000 - 49,999 loyalty points

  • Platinum: 50,000 - 124,999 loyalty points

  • Diamond: 125,000+ loyalty points

  • Privé: Invite only

Customer support

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3.9

JackpotCity has a solid offering of support options, such as a 24/7 live chat, email contact and FAQs page. The customer support team is mostly friendly and helpful, but we have experienced occasions when this hasn’t been the case with slower than usual response times and unclear answers. Another downside is that there is no phone support.

When using the 24/7 live chat feature, which is available on desktop and mobile, you’ll usually be connected to an agent within seconds. If you prefer to email, you should receive a response within 1-2 days. JackpotCity also offers an FAQs page that provides answers to the most common questions. We suggest you begin here if you have a problem.

Live chat

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Email

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FAQs

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Available in 6 languages

United Kingdom
French
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Turkish
Norway

Have you also seen...

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FAQs

Yes, JackpotCity is legit. It has licenses from both the Malta Gaming Authority and Kahnawake Gaming Commission. Both of these bodies regulate its activities and keep it in check. It is also regulated by eCogra. Find out more about JackpotCity on this page.

JackpotCity Casino is owned and operated by Bayton Ltd. The company is behind other top online casinos such as Ruby Fortune, Mummys Gold and River Belle Casino.

The processing time for JackpotCity is 24 hours, which is very fast. The overall payout speed depends on which payment method you use. Some are instant, but others like wire transfer could take as long as seven working days.

The best game to play at JackpotCity is dependent on your preference. If you love slot games, we recommend you try out Thunderstruck II and Game of Thrones. If you prefer table games and live casino games, our recommended options are blackjack, poker, live baccarat and live roulette.

Unfortunately, there is currently no JackpotCity free spins offer available.

There have been tons of real money winners at JackpotCity online casino. But some of the biggest winners via progressive slots include a Canadian who won US$6 million playing Mega Moolah. A lucky winner who played through our site won C$5.9 million on Mega Moolah too.

Yes, you can play with Canadian Dollars at JackpotCity. The welcome bonus is in C$ as you'll see on the welcome page, and you can also deposit and withdraw in the currency.

Yes, JackpotCity supports free play for most slots and table games, but you'll have to register to play for fun.

No, PayPal is not supported at JackpotCity or any online casinos for players in Canada. But there are other reliable payment options you can try like Visa, MasterCard, Trustly, etc.

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