Jackpot City Casino Review

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Jackpot City
  • Established 1998
  • Headquarters Malta
  • Licenced by Malta Gaming Authority
Casino Games
Welcome Bonus
Table Games
VIP and Extras
Sports Betting
Customer Support

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Jackpot City Review: Introduction

In such a competitive online gambling market, there is something to be said for an online casino that has been doing business for nearly two decades. That said, sometimes we get weary of casinos that have been around so long, as many are extremely dated and out of touch with what modern online casino players want. We went into this Jackpot City Casino review with that mindset, because our readers deserve the best. However, we're pleased to report that this is not the case with Jackpot City Canada, one of the big players on the online casino scene since 1998.

The Malta-based company caters to players almost everywhere across the globe (sorry, Americans), as evidenced by the 23 different languages the site offers, which is great news for English and French-speaking Canadians. The homepage is nice and colourful while showing Las Vegas in a unique way and the Microgaming software with 600+ games make it a welcoming choice for online gambling in 2018. Given all that, plus its excellent customer support, stringent security, and the ability to play on your smartphone, tablet, or other mobile device, it's no wonder that Jackpot City casino is one of the world's go-to gambling sites for players that want to win real money. Read this in-depth and independent Jackpot City review to find out more.

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The Good
What we've enjoyed
  • Accessibility across all popular mobile devices
  • Live dealer games offered
  • 24/7 customer support
  • 600+ games from top software provider, Microgaming
The Bad
What could be better
  • Some games don't work with very old browsers
  • Far more slots games than any other game type



After only browsing Jackpot City Casino for a few seconds, it will become obvious that it uses software from Microgaming. This is a brilliant thing for fans of video slots. The iconic titles with spinning reels from the developer stand out from the moment you check out the collection. Being focused on this category makes for a lot of options and they are joined by other ways to bet and win across table games, video poker, and more.

A really strong feature of the software used by the casino for online gambling is that it is compatible across multiple devices without having to download anything. PC and Mac computers are joined by Apple, Android, and Windows mobile devices to create a seamless transition for keeping the action going.

A downloadable app, known as the deluxe casino, is also available and this version of the software actually has a few more games but it is hardly noticeable. Regardless of the preferred way of playing, the lobby keeps the familiar purple theme while showing an image from a new slot machine in the background. The Quickfire platform also features a few top games from other developers, like Rabcat, which are very popular at Microgaming casinos. Updates make sure that the latest creations don't take long before they are added.

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Any transaction method that you probably use to deposit funds and withdraw winnings with in Canada is available on the website and on the Jackpot City mobile casino app. This includes all of your major credit cards as well as internet-specific payment methods like the popular e-wallets. The most popular of which are:

  • Visa, MasterCard
  • Paysafecard
  • EcoPayz
  • iDebit

Withdrawals are usually completed within 48 hours and players with VIP status can enjoy even quicker payout times. There aren't as many banking methods as there are for deposits but this should be fine. Also, we mentioned above in the online gambling review that Jackpot City Casino has a lot languages and it takes a similar approach with its accepted currencies. Canadian Dollars is on the long list and can be selected when registering an account.

Payment Method Deposit Withdraw Withdraw Time
Bank Wire C$10 – 50000 C$100 – 200000 1-3 Days
Visa Credit C$10 – 50000 C$10 – 100000 1-5 Days
Maestro C$10 – 50000 C$10 – 100000 1-5 Days
Visa Debit C$5 – 50000 C$10 – 1000000 1-5 Days
Neteller C$5 – 4000 C$100 – 8000 1-7 Days
PayPal C$10 – 50000 C$100 – 500000 1-5 Days
Paysafecard C$0 – 4000 C$10 – 4000 1-5 Days
Skrill C$5 – 5000 C$250 – 2000 1-7 Days
Ukash C$0 – 1000 C$0 – 2000 1-7 Days
Webmoney C$10 – 500000 C$10 – 1000000 1-5 Days
Wire Transfer C$10 – 50000 C$10 – 100000 1-7 Days

Jackpot City Mobile Casino

Jackpot City Mobile

The award winning casino games are not restricted to just one platform and make for great options for mobile online gambling, regardless of your device. Compatibility for the no-download version is outstanding and as long as the smartphone is fairly new, it should be able to run the full range of games without a hitch.

Mobile slots, blackjack, video poker, and even mobile progressive jackpot games can be enjoyed on Android, Windows, BlackBerry, and Apple operated devices and the full list has tens of titles. Downloadable apps which are suited for each smartphone or tablet can be installed as well to make it even easier to bet in the future.

The Jackpot City mobile casino has a full cashier where users can make deposits or cash out funds in perfect security. If you have a question when betting and moving, the support service is included in the version as well.

  • iPad Screenshot
  • iPhone Screenshot
  • Android Screenshot
  • BlackBerry Screenshot
  • Windows Phone Screenshot
  • Windows Tablet Screenshot

Casino Games


Jackpot City's software or in-browser application launches quickly on your computer or smartphone and right at your fingertips you'll have access to over 600 slot, blackjack, roulette, and video poker games. If you have a favourite online slot game in particular, chances are you'll be able to find it or something similar in their extensive library. This includes slots themed after popular TV shows and movies such as Hellboy, The Dark Knight, and Game of Thrones.

Another really nice touch is the addition of live dealer blackjack, roulette, and baccarat by download only. This form of real-time gaming lets you interact with a real croupier through chat, giving the most authentic gambling experience you can find outside a brick and mortar casino. our online gambling review experts can vouch for how these run very smoothly.

Live Dealer
Video Poker

The lobby does this nice thing of presenting Hot or Cold games in their own categories and these refer to the latest titles which have been paying quite a bit more, or less, than their average rates so that players can make the decision to try to catch the current win streak or go for the cold ones in the hopes that they change.

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Table Games

Table Games

The way the games are grouped is standard, with the popular two, Roulette and Blackjack, getting their separate categories to show off the multiple versions for each. These have really realistic graphics and it is easy to see why the games are so popular in Canada when looking at the gameplay and their low house edge. Other top table games which can be found here are craps, 3 Card Poker, baccarat, and Flip Card. Although, there are not nearly as many entries for table and card games as for slots and even video poker, Jackpot City Casino has just enough to keep players happy and it would have been nice to have the live versions on the instant casino as well. The good news is that there are enough to choose from and experienced players can take advantage of the different variants and opt for the ones that offer the best odds to put their Canadian Dollars on the line.

Promotions and Bonuses


Jackpot City casino welcomes its players with a big signup bonus of 100% back on your first four deposits, up to C$1600 (maximum C$400 per deposit) free, which is instantly credited to your account. There's no need for a Jackpot City bonus code, just click the yellow button below. You'll find they also offer a variety of other bonuses as well, which can be discovered inside the casino on your personal account page.

VIP and Extras

VIP and Extras

Jackpot City Canada casino has in place a basic yet rewarding VIP loyalty program. Play games for real money, earn points, and then convert them to cash when you earn a certain amount. Eventually you can qualify for the VIP Rewards program and gain access to even better bonuses, such as more free spins, more credits, and the latest exclusive promotions.

Note that your loyalty points aren't exclusive to bets placed on a computer and they apply to wagers on mobile devices as well. They are tied to your one account and will be there for you to exchange whether you play mostly on your smartphone, tablet, laptop, or you switch back and forth between the three.

There are four loyalty tiers, and while every player starts as Blue, only VIPs can reach Platinum and Diamond due to the large amounts of points required. Other new promotions are listed every month as part of the Promo Calendar and these can have something special every day, such as reload bonuses, events featuring popular slots and more that are rewarded in a lottery style. The exact nature of the offers changes every month so it is best to go to the tab in the account to see exactly what the latest promotions are and how to get Canadian Dollar prizes in new and exciting ways.

Customer Support

Customer Support

Should you encounter any sort of issue or just have a question, Jackpot City casino has 24/7 help available to you. A live chat feature available right in the software quickly connects you with an available agent at the press of a button. This also applies to Jackpot City mobile gambling players on their smartphones and tablets.

If you'd prefer to speak to someone over the phone, Jackpot City also offers country-specific phone lines for 11 different languages and nations (including Canada).

The open hours depend on the country/language so while most of them are always on call, some can have a working schedule which has to be taken into consideration. Other contact options will become available when signed into the casino, allowing users to submit a query by email or start live chat for support in English.

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Our Verdict


We're big fans of Jackpot City. Every time we repeat our reviews process, and we do this systematically to ensure our top rated casinos are still performing and honouring best practice, we find time and time again that Jackpot City casino exceeds our expectations on every count.

They were one of the first online casinos to introduce a live chat feature to their customer support, and the service provided is second to none. We haven't had anything to complain about, when we've put the responsiveness of the promised 24/7 customer support to the test our enquiries have always been immediately addressed by helpful, knowledgeable and friendly assistants. Something that is not always the case in the online gambling industry.

Making deposits couldn't be easier, with an unlimited amount of payment options open to Canadian players, and the generous intro bonus of C$1600 is clearly explained and easy to claim, with no tricky T&C's to try and trip you up. All in all, Jackpot City is an excellent Microgaming powered online casino, whether you elect to play online at home or on the mobile version of the app which offers the same selection of games, plus a couple of exclusives too, a rarity in a mobile casino.

Jackpot City Casino FAQ

Am I required to download software on Jackpot City?

Being powered by Microgaming means that each player can choose how to play the games. If you don't want to download the software, you can simply opt for the instant version and just bet from the browser. You can even create a shortcut to the instant casino on your desktop for easier access.

Is there a no download option?

Yes, the no download option at Jackpot City Casino is very nicely organized and comes with some additional features that make playing here more exciting. This includes categories for the latest games, a cashier, customer support, and access to the promotions.

What games are popular on Jackpot City?

In general, the Jackpot City slots are by far the most popular games here, and titles like Thunderstruck II, Mega Moolah, Ariana, and Tomb Raider are some that most players from Canada know. However, blackjack and baccarat are preferred for having a low house edge and this can mean more wins.

Do they support mobile gaming?

Yes, and they are very proud of it. The Jackpot City mobile casino is the perfect way to take your favourite online casino games with you when you leave the house. If you have any time to kill during the day, it is enough to get your smartphone out and start betting. A combination of downloadable apps and instant gaming makes the mobile casino compatible with just about every major smartphone developer.

Can I play in Canadian Dollars?

You certainly can and you can choose C$ as a currency when you create the account. It is joined by many other currencies as well if you want to go for something different, let's say USD or EUR.

How quickly do they payout?

Withdrawals can take up to five days for most of the banking methods available but some can be as quick as two working days. The first cash out generally takes the longest since the account and every detail has to be verified before sending the money. Payouts will go a lot smoother for the following transactions.

Can I play for free?

You can but you still need to create an account. After that, you can choose to access Jackpot City Casino by downloading the software or simply from the browser. Once inside, the games will be displayed and most of them have the option to 'Play for Fun'. Just click on it and you are good to go without spending any actual money.