Jackpot City Casino Review for Canada 2019

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Jackpot City
  • Established 1998
  • Headquarters Malta
  • Licenced by Malta Gaming Authority
Casino Games
Welcome Bonus
Table Games
VIP and Extras
Sports Betting
Customer Support
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Jackpot City Introduction

In such a competitive online gambling market, there is something to be said for an online casino that has been doing business for nearly two decades. That said, sometimes we get weary of casinos that have been around so long, as many are extremely dated and out of touch with what modern online casino players want.

We went into this Jackpot City Casino review with that mindset, because our readers deserve the best. However, we're pleased to report that this is not the case with Jackpot City Canada, one of the big players on the online casino scene since 1998.

The Malta-based company caters to players almost everywhere across the globe (sorry, Americans), as evidenced by the 23 different languages the site offers, which is great news for English and French-speaking Canadians. The homepage is nice and colourful while showing Las Vegas in a unique way and the Microgaming software with 600+ games make it a welcoming choice for online gambling in 2019.

Given all that, plus its excellent customer support, stringent security, and the ability to play on your smartphone, tablet, or other mobile device, it's no wonder that Jackpot City casino is one of the world's go-to gambling sites for players that want to win real money. Read this in-depth and independent Jackpot City review to find out more.

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The Good
What we've enjoyed
  • Accessibility across all popular mobile devices
  • Live dealer games offered
  • 24/7 customer support
  • 600+ games from top software provider, Microgaming
The Bad
What could be better
  • Some games don't work with very old browsers
  • Far more slots games than any other game type

Jackpot City Casino Games


Jackpot City's software or in-browser application launches quickly on your computer or smartphone, bringing all the action right to your fingertips. No matter what type of games you prefer, the selection of games proves why Jackpot City is the best online casino Canada has to offer.

The lobby does this nice thing of presenting Hot or Cold games in their own categories and these refer to the latest titles which have been paying quite a bit more, or less, than their average rates so that players can make the decision to try to catch the current win streak or go for the cold ones in the hopes that they change.

Slot Games
If you have a favourite online slot game in particular, chances are you'll be able to find it or something similar in the extensive Jackpot City slots library. This includes the latest video slots themed after popular TV shows and movies, as well as classic 3-reel games if you prefer.

Some popular titles include:

  • Hellboy
  • Game of Thrones
  • Mega Moolah
  • Major Millions
  • Treasure Nile
  • Tomb Raider
  • Hitman
  • Thunderstruck 2
  • Jurassic World

Table Games
Nothing quite compares to the thrill of winning a lucrative poker tournament, or even just hitting your stride with a perfect blackjack strategy. When you visit Jackpot City Casino in Canada, you'll be able to enjoy all your favourite table games, including all their impressive odds.

Some of the most sought-after games include:

  • Roulette
  • Blackjack
  • Poker
  • Baccarat
  • Craps
  • Video Poker

Live Dealer Games
Live dealer games are growing in popularity at the top online casino in Canada. Real money gamblers find that live dealer games combine the vibe and thrills of a physical casino, but with all the convenience of playing online. This means that you get the authentic casino experience on your own terms.

Some of the most popular live dealer games are:

  • Baccarat
  • Blackjack
  • Roulette
  • Hold'em

Jackpot City Bonuses & Promotions


Imagine walking into a casino and getting an extra pile of chips just for playing? Hard to even think of, and yet that's what happens when you play at a top casino online. Jackpot City has a range of bonuses and promotions, whether you're a newcomer or a loyal player.

Here are some of the extras that you can expect:

Welcome Bonuses
Jackpot City casino welcomes its players with a big signup bonus of 100% back on your first four deposits, up to C$1600 (maximum C$400 per deposit) free, which is instantly credited to your account. There's no need for a Jackpot City bonus code, just click the yellow button below.

It's important to note that the bonus cash you get to play with does come with some terms and conditions. Most importantly, there are wagering requirements.

This means that you can't just play with some bonus money, win big and withdraw the real money. You will need to wager or play through a certain amount before the bonus money gets transferred into your real money account.

New promotions are listed every month as part of the Promo Calendar and these can have something special every day, such as reload bonuses, events featuring popular slots and more that are rewarded in a lottery style.

The exact nature of the offers changes every month so it is best to go to the tab in the account to see exactly what the latest promotions are and how to get Canadian Dollar prizes in new and exciting ways.

Jackpot City VIP & Extras


Jackpot City Canada casino has in place a basic yet rewarding VIP loyalty program. Play games for real money, earn points, and then convert them to cash when you earn a certain amount. Eventually you can qualify for the VIP Rewards program and gain access to even better bonuses, such as more free spins, more credits, and the latest exclusive promotions.

Note that your loyalty points aren't exclusive to bets placed on a computer and they apply to wagers on mobile devices as well. They are tied to your one account and will be there for you to exchange whether you play mostly on your smartphone, tablet, laptop, or you switch back and forth between the three.

There are four loyalty tiers, and while every player starts as Blue, only VIPs can reach Platinum and Diamond due to the large amounts of points required.

  • Blue: 0 – 999 points. Tier Bonus 0.
  • Bronze: 1,000 – 9,999 points. Tier Bonus 1%.
  • Silver: 10,000 – 19,999. Tier Bonus 5%.
  • Gold: 20,000 – 39,999. Tier Bonus 10%.
  • Platinum: 40, 000 – 59,999. Tier Bonus 15%
  • Diamond: 60,000+. Tier Bonus 20%

Jackpot City Mobile Casino

Jackpot City Mobile

The award winning casino games are not restricted to just one platform and make for great options for mobile online gambling, regardless of your device. Compatibility for the no-download version is outstanding and as long as the smartphone is fairly modern, it should be able to run the full range of games without a hitch. This makes the Jackpot City Casino mobile offering ideal for any platform.

Mobile slots, blackjack, video poker, and even mobile progressive jackpot games can be enjoyed on Android, Windows, BlackBerry, and Apple operated devices and the full list has plenty of titles. Downloadable apps which are suited for each smartphone or tablet can be installed as well to make it even easier to bet in the future.

The Jackpot City mobile casino has a full cashier where users can make deposits or cash out funds in perfect security. If you have a question when betting and moving, the support service is included in the mobile version as well.

  • iPad Screenshot
  • iPhone Screenshot
  • Android Screenshot
  • BlackBerry Screenshot
  • Windows Phone Screenshot
  • Windows Tablet Screenshot

Jackpot City Banking Options


Any transaction method that you use to deposit funds and withdraw winnings in Canada is available on the website and on the Jackpot City mobile casino app. This includes all of your major credit cards as well as internet-specific payment methods like the popular e-wallets. The most popular of which are:

  • Visa, MasterCard
  • Paysafecard
  • EcoPayz
  • iDebit

Withdrawals are usually completed within 48 hours and players with VIP status can enjoy even quicker payout times. There aren't as many banking methods as there are for deposits but this should be fine.

Also, we mentioned above in the online gambling review that Jackpot City Casino has a lot of languages and it takes a similar approach with its accepted currencies. Canadian Dollars is on the long list and can be selected when registering an account.

Payment Method Deposit Withdrawal Withdrawal Time
Bank Wire C$10 – 50000 C$100 – 200000 1-3 Days
Visa Credit C$10 – 50000 C$10 – 100000 1-5 Days
Maestro C$10 – 50000 N/a N/a
Visa Debit C$5 – 50000 C$10 – 1000000 1-5 Days
Neteller C$5 – 4000 C$100 – 8000 1-7 Days
PayPal C$10 – 50000 C$100 – 500000 1-5 Days
Paysafecard C$0 – 4000 N/a N/a
Skrill C$5 – 5000 C$250 – 2000 1-7 Days
Ukash C$0 – 1000 C$0 – 2000 1-7 Days
Webmoney C$10 – 500000 C$10 – 1000000 1-5 Days
Wire Transfer C$10 – 50000 C$10 – 100000 1-7 Days

Jackpot City Software


After only browsing Jackpot City Casino for a few seconds, it will become obvious that it uses software from Microgaming. This is a brilliant thing for fans of video slots.

The iconic titles with spinning reels from the developer stand out from the moment you check out the collection. Being focused on this category makes for a lot of options and they are joined by other ways to bet and win across table games, video poker, and more.

A really strong feature of the software used by the casino for online gambling is that it is compatible across multiple devices without having to download anything. PC and Mac computers are joined by Apple, Android, and Windows mobile devices to create a seamless transition for keeping the action going.

A downloadable app, known as the deluxe casino, is also available and this version of the software actually has a few more games but it is hardly noticeable. Regardless of the preferred way of playing, the lobby keeps the familiar purple theme while showing an image from a new slot machine in the background.

The Quickfire platform also features a few top games from other developers, like Rabcat, which are very popular at Microgaming casinos. Updates make sure that the latest creations don't take long before they are added.

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Jackpot City Customer Support

Customer Support

Should you encounter any sort of issue or just have a question, Jackpot City casino has 24/7 help available to you. A live chat feature available right in the software quickly connects you with an available agent at the press of a button. This also applies to Jackpot City mobile gambling players on their smartphones and tablets.

If you'd prefer to speak to someone over the phone, Jackpot City casino contact details also include country-specific phone lines for 11 different languages and nations (including Canada).

The open hours depend on the country/language so while most of them are always on call, some can have a working schedule which has to be taken into consideration. Other contact options will become available when signed into the casino, allowing users to submit a query by email or start live chat for support in English.

  • 24/7 Support
  • Available in 11 Languages
  • Live chat, phone, email
Enjoy the best customer support at Jackpot City
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Our Verdict

We're big fans of Jackpot City. Every time we repeat our reviews process, and we do this systematically to ensure our top rated casinos are still performing and honouring best practice, we find time and time again that Jackpot City casino exceeds our expectations on every count.

Jackpot City is an excellent Microgaming powered online casino, whether you elect to play online at home or on the mobile version of the app which offers the same selection of games, plus a couple of exclusives too, a rarity in a mobile casino. Play now at the best online casino and discover why players across Canada choose Jackpot City Casino.

Jackpot City FAQ

Am I required to download software on Jackpot City?

Being powered by Microgaming means that each player can choose how to play the games. If you don't want to download the software, you can simply opt for the instant version and just bet from the browser. You can even create a shortcut to the instant casino on your desktop for easier access.

Is there a no download option?

Yes, the no download option at Jackpot City Casino is very nicely organized and comes with some additional features that make playing here more exciting. This includes categories for the latest games, a cashier, customer support, and access to the promotions.

What games are popular on Jackpot City?

In general, the Jackpot City slots are by far the most popular games here, and titles like Thunderstruck II, Mega Moolah, Ariana, and Tomb Raider are some that most players from Canada know. However, blackjack and baccarat are preferred for having a low house edge and this can mean more wins.

Do they support mobile gaming?

Yes, and they are very proud of it. The Jackpot City mobile casino is the perfect way to take your favourite online casino games with you when you leave the house. If you have any time to kill during the day, it is enough to get your smartphone out and start betting. A combination of downloadable apps and instant gaming makes the mobile casino compatible with just about every major smartphone developer.

Can I play in Canadian Dollars?

You certainly can and you can choose C$ as a currency when you create the account. It is joined by many other currencies as well if you want to go for something different, let's say USD or EUR.

How quickly do they payout?

Withdrawals can take up to five days for most of the banking methods available but some can be as quick as two working days. The first cash out generally takes the longest since the account and every detail has to be verified before sending the money. Payouts will go a lot smoother for the following transactions.

Can I play for free?

You can but you still need to create an account. After that, you can choose to access Jackpot City Casino by downloading the software or simply from the browser. Once inside, the Jackpot City Casino free games will be displayed and most of them have the option to 'Play for Fun'. Just click on it and you are good to go without spending any actual money.

Is there good customer support?

Yes, the customer service is responsive and friendly. It's easy to get in touch with the Jackpot City customer support team using live chat, phone, or email, and issues are resolved quickly and courteously.