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JackpotCity Casino review 2024

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4.2
Excellent
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OGCA’s expert team carefully reviews online casinos based on various criteria, including: security, payout speed, win rate, bonuses. Find out more.
Ontario's most popular online casino
Welcome bonus T&Cs apply
Visit and play
JackpotCity Casino
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4.2
/5
Ontario's most popular online casino
Welcome bonus T&Cs apply

OGCA’s verdict

By Lauren Le-Hair - Casino Expert | March 2023

After launching in Ontario in 2022, JackpotCity has quickly become one of the province’s top online gambling spots. With a wide variety of payment options, quick withdrawal times and round-the-clock customer support, it’s not hard to see why.

The Ontario site's library offers 400+ games from industry-leading software providers: Microgaming, Pragmatic Play and On Air. The selection of progressive slots, which includes the record-breaking Mega Moolah jackpot that has paid out seven-figure prizes, is sure to impress.

We also expect more titles to be added over the coming months, so it won't be long before the current portfolio matches the number of games available on the Canada site.

Overall, there's a lot to like, but we believe adding more games and a phone customer support option would enhance the overall gaming experience.

What we like

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    Licensed in Ontario
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    24-hour withdrawal time
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    Multiple progressive jackpots
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    Dedicated mobile casino games page
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    24/7 live chat

What we don’t like

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    Fewer games on offer
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    Lack of phone support

Overall rating

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OGCA’s expert team carefully reviews online casinos based on various criteria, including: security, payout speed, win rate, bonuses. Find out more.
4.2
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Excellent

What JackpotCity Casino Ontario offers

Withdrawal time
1 working day
No. of games
400+
Available in
Available in Canada
Payment options
Visa Mastercard ApplePay Interac Paysafecard iDebit
Certification
IGaming Ontario
ECOGRA
Device compatibility
Android, iPhone, iPad, Mac / PC, Tablet
Customer support
icon Email
icon Live Chat
Languages
English, French

What casino games you’ll play

Slots
Slots
Live Poker
Live Poker
Roulette
Roulette
Progressive jackpots
Progressive jackpots
Baccarat
Baccarat
Bingo
Bingo
Craps
Craps
Video poker
Video poker
Keno
Keno
Live dealer games
Live dealer games

Game providers on PartyCasino Ontario

Microgaming logo
Pragmatic Play logo

JackpotCity Casino Ontario key info

📅 Established 1998
🏆 Best for Jackpot slots
🎲 No. of games 400+
💲 Minimum deposit $10
📱 Mobile app Yes
💳 Payment methods Apple Pay, eCheck, Interac, Mastercard, MuchBetter, Paysafecard, Visa, Wire Transfer
💸 Withdrawal time 1 working day
💰 Payout percentage 98.46%
🔎 Legal status Legal in Ontario
🎰 Launch date 2022
🔞 Who is eligible? 19+
⚖️ Licensed by iGaming Ontario

Who owns JackpotCity Casino Ontario?

JackpotCity is one of four casinos – along with Spin Casino, Ruby Fortune and Lucky Nugget – owned by Cadtree Limited that launched in Ontario in July 2022 after being granted a licence from iGaming Ontario. A subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario regulates the province's new legal online gambling market, which launched on April 4th, 2022.

Established in 1998, JackpotCity is one of the longest-running online casinos around and has won multiple awards including ‘Best Casino of the Year’ in 2019.

How JackpotCity Casino Ontario compares

Online casino Casino games Win rate Withdrawal time
JackpotCity Casino Ontario 400+ 98.46% 1 working day
888 Casino Ontario 2,000+ 97.52% 1 working day
Spin Casino Ontario 800+ 98.65% 1 working day
Ruby Fortune Ontario 900+ 97.00% 1 working day
PartyCasino Ontario 1,000+ 97.55% 0-2 working days

Who is eligible to register with JackpotCity Casino Ontario?

You must be 19 years old or over and physically present in Ontario to sign up and play online gambling games at JackpotCity Ontario. The casino will also verify your age and address during registration by requesting copies of your photo ID and official documentation.

What games are available at JackpotCity Casino Ontario?

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3.9

Do you prefer progressive jackpots to 3D slots? Are you more of a blackjack or a roulette player? At JackpotCity Ontario, you can take your pick from over 400 games, including slots, blackjack, roulette, video poker and live dealer games. We would like to see the casino expand its offering in the province to include a wider selection of slots and table games so that Ontario players are spoilt for choice.

Slot games

There are more than 200 slots available at JackpotCity Ontario, provided by software powerhouses Microgaming and Pragmatic Play. Alongside regular video slots, you’ll also find exclusive progressive jackpot games, many of which offer six- and seven-figure prize pools.

Slot game RTP Progressive jackpot
Thunderstruck II 96.65% No
Gates of Olympus 96.5% No
Amazing Link Zeus 96.33% No
9 Masks of Fire 96.24% Yes
Assassin Moon 96.08% Yes

Jackpot games

JackpotCity Ontario has over 10 progressive slots, including Microgaming's hit Gold Factory Jackpots Maple Moolah, which is exclusively available to Ontario players. You can also play popular titles like Wheel of Wishes and Wolf Gold, which have huge payout potential.

Jackpot game RTP
Wolf Gold 96%
Gold Factory Jackpots Maple Moolah 93.42%
Wheel of Wishes 93.34%
Treasure Nile 92.11%
Absolootly Mad Mega Moolah 92.02%

Table games

On top of online slots, you’ll find over 50 variations of blackjack, roulette and baccarat. Beginners should start with Microgaming's award-winning blackjack collection, which has house edges as low as 0.15% and allow you to set betting levels to suit your budget.

There are two main variants of roulette offered. You can play classic variations like European Roulette, Dealers Club Roulette and Switch Multifire Roulette, or live dealer versions if you enjoy more interactive gameplay.

Poker fans can also enjoy a range of titles, from Joker Poker to Texas Hold’em buy-ins, with prizes up to $50,000. Some of the top JackpotCity table games include:

Turbo Auto Roulette
Turbo Auto Roulette
Atlantic City Blackjack Multihand
Atlantic City Blackjack Multihand
No Commission Baccarat
No Commission Baccarat
European Blackjack
European Blackjack
Joker Poker
Joker Poker

Can I play games for free?

You can play the full portfolio of casino games at JackpotCity Ontario for free on PC and mobile. You will need to register an account to access demo mode but aren't required to deposit any real cash, which is great for players who want to try titles without risking their own funds. Discover Ontario player favourites below:

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9 Masks Of Fire image
Play for free
Play for real money
9 Masks Of Fire
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Break Da Bank image
Play for free
Play for real money
Break Da Bank
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Agent Jane Blonde image
Play for free
Play for real money
Agent Jane Blonde
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Thunderstruck II image
Play for free
Play for real money
Thunderstruck II
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Ancient Fortunes: Zeus image
Play for free
Play for real money
Ancient Fortunes: Zeus

Live casino

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4.2

JackpotCity Ontario offers top-quality live dealer casino games from major developers Pragmatic Play and On Air. Player favourites include ONE Blackjack and Speed Roulette, which have an RTP of 99.28% and 97.3%, respectively.

You can also play suspense-packed titles like Speed Baccarat and immersive live game shows thanks to HD streaming technology authentically recreating the atmosphere of a real casino. The casino also has a chat function, allowing you to interact with human dealers and other gamblers to create a more social experience. Some of our favourite live dealer titles include:

Real Auto Roulette
Real Auto Roulette
Live baccarat
Live baccarat
Live roulette
Live roulette
Live blackjack
Live blackjack
Live Texas Hold'em
Live Texas Hold'em

What are JackpotCity Casino Ontario banking options?

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4.7

JackpotCity offers plenty of deposit and withdrawal options. While similarly to other casinos in Canada you can’t use PayPal, Skrill or Neteller, there are other payment methods available, such as Visa, Mastercard, Paysafecard, etc.

All withdrawal requests are subject to a 24-hour processing window, which is an impressively quick turnaround time for an online casino. After this, the time it takes to get your funds will depend on your chosen payment method.

Most withdrawals take around 1-3 working days, though some payments may require a little longer. Better yet, there are no fees on withdrawals of at least $50.

Payment method Min. deposit Min. withdrawal Payout speed
Visa Visa $10 $10 1-3 working days
MasterCard MasterCard $10 N/A N/A
Interac Interac $10 $10 Instant
Apple Pay Apple Pay $10 $10 Instant
paysafecard Paysafecard $20 N/A N/A
Instadebit Instadebit $10 $10 1-2 working days
MuchBetter MuchBetter $10 $10 1-2 working days
eCheck eCheck $10 $10 1-3 working days
Wire Transfer Wire Transfer $10 $10 1-7 working days
JackpotCity processing time: 1 working day

How to deposit at JackpotCity Casino Ontario

Once you know which deposit method you want to use, you can fund your account and get started playing your favourite JackpotCity games. We’ve laid out the steps to making your first deposit below:

  1. Register and sign into your JackpotCity Casino Ontario account
  2. Head to the Bank tab and select Deposit.
  3. Select your preferred deposit option.
  4. Enter the amount you want to deposit (this has to be a minimum of $10).
  5. Fill in your payment details and finalize the transaction.

How to withdraw winnings from JackpotCity Casino Ontario

To withdraw funds from your account, follow these simple steps:

  1. Sign into your account. Make sure your account is verified. If you’ve not already done so, email the necessary verification documents to the support team. Doing this will reduce the time it takes to receive your withdrawal.
  2. Head to your account’s ‘Bank’ section and select ‘Withdraw’.
  3. Select your preferred withdrawal method. If possible, this should be the method you used to make your deposit.
  4. Select the amount you want to cash out (this has to be a minimum of $10).
  5. Finalize the transaction. If you’re already verified, it will typically take 1-5 working days to receive your withdrawal (though this can take longer for unverified accounts).

JackpotCity Casino Ontario app & mobile

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5

Another thing that JackpotCity Ontario does well is mobile gambling. The dedicated JackpotCity casino app isn't available in Ontario yet, but you can gamble on the go via your mobile browser on Android, iOS and Windows devices.

You’ll find a great selection of slots available on the JackpotCity mobile casino, along with table games such as craps, blackjack, baccarat and roulette. What’s more, the touchscreen interface makes gameplay much more intuitive and seamless.

Security & responsible gambling

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5

JackpotCity is licensed by iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO), which works to ensure a safe online gaming market in the province.

To adhere to the licence’s strict terms, JackpotCity Ontario must offer players a number of responsible gambling tools, such as deposit and playtime limits, to ensure they never go beyond their financial means. This licence is valid for two years until mid-2024, which is great news given that many online casinos were only granted one-year licences.

JackpotCity is also certified by eCogra, an independent testing agency that audits online casinos for fairness and safety compliance. All of its games use random number generators (RNGs) to ensure every outcome is fair. Furthermore, the casino utilizes the latest SSL encryption technology to keep your details safe and secure.

Live chat & customer support

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4.3

You can enjoy round-the-clock support at JackpotCity Ontario. The casino's Help Portal and live chat function are available 24/7, 365 days a year. In addition, you can reach out to the support team via email if your query isn’t urgent. One downside is that there’s no phone support, though the live chat agents often respond quickly enough to ensure that this isn’t a problem.

Available in 6 languages
  • United Kingdom
  • French
Available in 6 languages

FAQs

Is JackpotCity legit for Ontario players?

Yes. Players residing in Ontario can legally wager real money at JackpotCity. It secured a licence from iGaming Ontario in 2022, allowing it to offer its online gambling products to players in the province. You can find out more by visiting our Ontario page.

What software providers are available at JackpotCity Ontario?
Which casino games payout the most?
How long does JackpotCity take to payout?
What deposit and withdrawal methods are available?
Can I play games for free at JackpotCity Ontario?
Lauren Le-Hair
Lauren Le-Hair

About the writer

Coming from a strong media background, Lauren has been working in the iGaming industry for a while. She graduated from university with a Bachelor of Arts in Media Production. Since then, she’s gained considerable experience and knowledge of Canada’s online casino market. She combines her passion for writing and love of casino games. Lauren’s a keen blackjack player, yet she also loves spinning the reels of thrilling online slots in her spare time.