OnlineGambling.ca

JackpotCity Ontario review 2024

Excellent
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
4.5
Canada's top choice
JackpotCity Casino
JackpotCity Ontario
Star icon
4.5/5

OGCA's verdict

By Lauren Le-Hair - Casino Expert | March 2023

After launching in Ontario in 2022, JackpotCity has quickly become one of the province’s top online gambling spots. With a wide variety of payment options, quick withdrawal times and round-the-clock customer support, it’s not hard to see why.

The Ontario site's library offers 400+ games from industry-leading software providers: Microgaming, Pragmatic Play and On Air. The selection of progressive slots, which includes the record-breaking Mega Moolah jackpot that has paid out seven-figure prizes, is sure to impress.

We also expect more titles to be added over the coming months, so it won't be long before the current portfolio matches the number of games available on the Canada site.

Overall, there's a lot to like, but we believe adding more games and a phone customer support option would enhance the overall gaming experience.


What we like

  • Check icon
    Licensed in Ontario
  • Check icon
    24-hour withdrawal time
  • Check icon
    Multiple progressive jackpots
  • Check icon
    Dedicated mobile casino games page
  • Check icon
    24/7 live chat

What we don’t like

  • Cross icon
    Fewer games on offer
  • Cross icon
    Lack of phone support

Overall rating

Excellent
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon

4.5

Loading...

What JackpotCity Casino Ontario offers

Payout speed

1 working day

No. of games

400+

Available in

Canada

Payment options

Visa
Mastercard
Applepay
Interac
Paysafe Card
Idebit

Certification

iGaming Ontario
eCorga Ontario

Device compatibility

Android, iPhone, iPad, Mac / PC, Tablet

Languages

English, French

Customer support

Email, Live Chat

What casino games you'll play

  • Slots

    Slots

  • Poker Chip

    Live poker

  • Roulette

    Roulette

  • Slots

    Progressive jackpots

  • Three card

    Baccarat

  • 029-bingo.png

    Bingo

  • Craps

    Craps

  • Video poker

    Video poker

  • Keno

    Keno

  • Live dealer

    Live dealer games


Game providers on JackpotCity Casino Ontario

JackpotCity Casino Ontario key info

Inside the casino

Who owns JackpotCity Casino Ontario?

JackpotCity is one of four casinos – along with Spin Casino, Ruby Fortune and Lucky Nugget – owned by Cadtree Limited that launched in Ontario in July 2022 after being granted a licence from iGaming Ontario. A subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario regulates the province's new legal online gambling market, which launched on April 4th, 2022.

Established in 1998, JackpotCity is one of the longest-running online casinos around and has won multiple awards including ‘Best Casino of the Year’ in 2019.

How JackpotCity Casino Ontario compares

Online casinoCasino gamesWin rateWithdrawal time

Who is eligible to register with JackpotCity Casino Ontario?

You must be 19 years old or over and physically present in Ontario to sign up and play online gambling games at JackpotCity Ontario. The casino will also verify your age and address during registration by requesting copies of your photo ID and official documentation.

What games are available at JackpotCity Casino Ontario?

Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
3.9

Do you prefer progressive jackpots to 3D slots? Are you more of a blackjack or a roulette player? At JackpotCity Ontario, you can take your pick from over 400 games, including slots, blackjack, roulette, video poker and live dealer games. We would like to see the casino expand its offering in the province to include a wider selection of slots and table games so that Ontario players are spoilt for choice.

Slot games

There are more than 200 slots available at JackpotCity Ontario, provided by software powerhouses Microgaming and Pragmatic Play. Alongside regular video slots, you’ll also find exclusive progressive jackpot games, many of which offer six- and seven-figure prize pools.

Slot gameRTPProgressive jackpot

Jackpot games

JackpotCity Ontario has over 10 progressive slots, including Microgaming's hit Gold Factory Jackpots Maple Moolah, which is exclusively available to Ontario players. You can also play popular titles like Wheel of Wishes and Wolf Gold, which have huge payout potential.

Jackpot gameRTP

Table games

On top of online slots, you’ll find over 50 variations of blackjack, roulette and baccarat. Beginners should start with Microgaming's award-winning blackjack collection, which has house edges as low as 0.15% and allow you to set betting levels to suit your budget.

There are two main variants of roulette offered. You can play classic variations like European Roulette, Dealers Club Roulette and Switch Multifire Roulette, or live dealer versions if you enjoy more interactive gameplay.

Poker fans can also enjoy a range of titles, from Joker Poker to Texas Hold’em buy-ins, with prizes up to $50,000. Some of the top JackpotCity table games include:

  • Roulette

    Turbo Auto Roulette

  • Blackjack

    Atlantic City Blackjack Multihand

  • baccarat-icon.png

    No Commission Baccarat

  • Blackjack

    European Blackjack

  • Video poker

    Joker Poker

Can I play games for free?

You can play the full portfolio of casino games at JackpotCity Ontario for free on PC and mobile. You will need to register an account to access demo mode but aren't required to deposit any real cash, which is great for players who want to try titles without risking their own funds. Discover Ontario player favourites below:

left slider arrow
right slider arrow
Thunderstruck II
Microgaming
Thunderstruck II
RTP
96.65%
Ancient Fortunes: Zeus
Microgaming
Ancient Fortunes: Zeus
Break Da Bank
Microgaming
Break Da Bank
RTP
95.75%
Agent Jane Blonde
Microgaming
Agent Jane Blonde
RTP
96.1%
9 Masks Of Fire
Microgaming
9 Masks Of Fire
RTP
96.24%

Live casino

Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
4.2

JackpotCity Ontario offers top-quality live dealer casino games from major developers Pragmatic Play and On Air. Player favourites include ONE Blackjack and Speed Roulette, which have an RTP of 99.28% and 97.3%, respectively.

You can also play suspense-packed titles like Speed Baccarat and immersive live game shows thanks to HD streaming technology authentically recreating the atmosphere of a real casino. The casino also has a chat function, allowing you to interact with human dealers and other gamblers to create a more social experience. Some of our favourite live dealer titles include:

  • Roulette

    Real Auto Roulette

  • baccarat-icon.png

    Live baccarat

  • Roulette

    Live roulette

  • Blackjack

    Live blackjack

  • Poker

    Live Texas Hold'em

What are JackpotCity Casino Ontario banking options?

Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
4.7

JackpotCity offers plenty of deposit and withdrawal options. While similarly to other casinos in Canada you can’t use PayPal, Skrill or Neteller, there are other payment methods available, such as Visa, Mastercard, Paysafecard, etc.

All withdrawal requests are subject to a 24-hour processing window, which is an impressively quick turnaround time for an online casino. After this, the time it takes to get your funds will depend on your chosen payment method.

Most withdrawals take around 1-3 working days, though some payments may require a little longer. Better yet, there are no fees on withdrawals of at least $50.

Payment methodMin. depositMin. withdrawalPayout speed
JackpotCity processing time: 1 working day

How to deposit at JackpotCity Casino Ontario

Once you know which deposit method you want to use, you can fund your account and get started playing your favourite JackpotCity games. We’ve laid out the steps to making your first deposit below:

  1. Register and sign into your JackpotCity Casino Ontario account.

  2. Head to the 'Bank' tab and select 'Deposit'.

  3. Select your preferred deposit option.

  4. Enter the amount you want to deposit (this has to be a minimum of $10).

  5. Fill in your payment details and finalize the transaction.

How to withdraw winnings from JackpotCity Casino Ontario

To withdraw funds from your account, follow these simple steps:

  1. Sign into your account. Make sure your account is verified. If you’ve not already done so, email the necessary verification documents to the support team. Doing this will reduce the time it takes to receive your withdrawal.

  2. Head to your account’s ‘Bank’ section and select ‘Withdraw’.

  3. Select your preferred withdrawal method. If possible, this should be the method you used to make your deposit.

  4. Select the amount you want to cash out (this has to be a minimum of $10).

  5. Finalize the transaction. If you’re already verified, it will typically take 1-5 working days to receive your withdrawal (though this can take longer for unverified accounts).

JackpotCity Casino Ontario app & mobile

Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
5

Another thing that JackpotCity Ontario does well is mobile gambling. The dedicated JackpotCity casino app isn't available in Ontario yet, but you can gamble on the go via your mobile browser on Android, iOS and Windows devices.

You’ll find a great selection of slots available on the JackpotCity mobile casino, along with table games such as craps, blackjack, baccarat and roulette. What’s more, the touchscreen interface makes gameplay much more intuitive and seamless.

Apple
Android
Windows

Security & responsible gambling

Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
5

JackpotCity is licensed by iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO), which works to ensure a safe online gaming market in the province.

To adhere to the licence’s strict terms, JackpotCity Ontario must offer players a number of responsible gambling tools, such as deposit and playtime limits, to ensure they never go beyond their financial means. This licence is valid for two years until mid-2024, which is great news given that many online casinos were only granted one-year licences.

JackpotCity is also certified by eCogra, an independent testing agency that audits online casinos for fairness and safety compliance. All of its games use random number generators (RNGs) to ensure every outcome is fair. Furthermore, the casino utilizes the latest SSL encryption technology to keep your details safe and secure.

iGaming Ontario logo
eCogra logo

Live chat & customer support

Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
Star icon
4.3

You can enjoy round-the-clock support at JackpotCity Ontario. The casino's 'Help Portal' and live chat function are available 24/7, 365 days a year. In addition, you can reach out to the support team via email if your query isn’t urgent. One downside is that there’s no phone support, though the live chat agents often respond quickly enough to ensure that this isn’t a problem.

Live chat

ic-speech-bubbles-blue.svg

Email

ic-mail.svg

FAQs

ic-question-help-message.svg

Available in multiple languages

United Kingdom
French

Have you also seen...

left slider arrow
right slider arrow

FAQs

Yes. Players residing in Ontario can legally wager real money at JackpotCity. It secured a licence from iGaming Ontario in 2022, allowing it to offer its online gambling products to players in the province. You can find out more by visiting our Ontario page.

Microgaming and Pragmatic Play develop most of the games at JackpotCity Ontario, although On Air powers some of the live dealer titles.

The slots with the largest payouts at JackpotCity are mainly the progressive jackpots, such as Mega Moolah and Sisters of Oz WowPot. These games accumulate huge prizes that can reach up to six or seven figures and be won with a single spin. Outside of big jackpot slots, table games like blackjack and roulette have house edges as low as 1%, meaning frequent wins are possible.

Withdrawals from JackpotCity take just 1 working day to process, but make sure you verify your account before making a withdrawal request to avoid delays. After processing, the time it takes to receive your payout will depend on the banking method you are using.

You can securely deposit or withdraw money from JackpotCity using a debit or credit card, wire transfer or eWallet.

If you prefer to practise before you play, you’re free to do so at JackpotCity. Players can play any slot or table game in demo mode, excluding jackpots, buy-in poker and live casino games. This way, you can sharpen up your baccarat skills or try out a new slot without having to bet real money. However, you do need to sign up to the casino before you can play games for free.

[Reusable/author] Lauren Le-Hair

Lauren Le-Hair

About the writer

Coming from a strong media background, Lauren has been working in the iGaming industry for a while. She graduated from university with a Bachelor of Arts in Media Production. Since then, she’s gained considerable experience and knowledge of Canada’s online casino market. She combines her passion for writing and love of casino games. Lauren’s a keen blackjack player, yet she also loves spinning the reels of thrilling online slots in her spare time.

OGCA must reads